If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. Suggested companies. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. All rights reserved. In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. Check your local councils website for how it works in your area. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. Draughts coming through windows, mould everywhere and damp which ruins It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. 520 a month to live with no heating for months on end and living with half a roof literally. Get started now and lets get this sorted. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. Just raise a case and leave feedback after. Write as much detail as possible. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. And 10 years for my front door to be fixed properly YES ten years!! Carefully consider the impact that this has had on you and your family. The resident submitted a complaint by email on 26 September 2020. Include what happened, the length of time and how it affected you. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Take 3 minutes to tell us if you found what you needed on our website. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. Big thanks! The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. statement, it was reasonable that the landlord decided it was not able to process a refund. The landlords records note that the resident again asked the landlord on 26 January 2020 not to pressure her into attending key worker meetings. It responds to. Tell your neighbour how their behaviour is affecting you and what would help. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust To complain about a housing association, go to the Housing Ombudsman. 1. Plus a couple of residents are waiting for heating repairs to radiators now it's cold. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. resident in order to check the account was still active. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Probably the worst housing association ever. We want to make it easy for you to tell us if you are unhappy with something. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. Sanctuary Housing Independent Complaints Group - Countrywide Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Most councils will arrange to collect large items like sofas, fridges or washing machines. Housing Ombudsman. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. WebReport a Complaint. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. ), You may have better luck reasoning with your neighbors directly. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. Registered Society No. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. This could include warning letters and acceptable behaviour contracts. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. All Rights Reserved. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. Thank you, your feedback has been submitted. Sanctuary. As a subscriber, you have 10 gift articles to give each month. Sanctuary. Theyll look at your complaint and decide if the council or housing association should put things right. This procedure adds that. Simple! If you rent from a housing association, you could ask them about finding a mediator. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Best and worst companies at resolving issues. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. They'll help you decide what to do next. You may not even need to mention the children. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. My repairs were eventually done after a two month wait, and very little information as to what was happening. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). PO Box 152 You can check what to do if youve experienced a hate crime or incident. Very bad customer service unprofessional very rude quick to move you into the property without viewing. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. To report a non-urgent repair, please use our online report a repair form. Give your neighbours address and their name if you know it. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. We have adopted the Housing Ombudsmans definition of a complaint. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. The resident wrote to the landlord on 22 December 2020. | Read 81-100 Reviews out of 292 After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. Weve helped millions of people find a resolution. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. Cars near the property for a short period of time. Follow us on Twitter: @nytrealestate. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, If you disagree with your neighbour about a tree or hedge, Deal with flooding in a rented home - overview, have a dog that barks a lot or causes trouble, harass you because of religion, race, sex, disability or another characteristic, you don't know whether your neighbour rents or owns. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. Explain what action can be taken to resolve the complaint. The only number that picks up the phone. Investigate your complaint thoroughly to ensure that we fully understand your complaint You can take someone with you for support. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. View our cookie policy here. How Do I Stop It? Normally, Id work at the cafe down the street for a few hours, but thats not an option. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. Sanctuary wont buy back so we are stuck with it. Take 3 minutes to tell us if you found what you needed on our website. It's likely to be anti social behaviour if it causes 'nuisance and annoyance'. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? Look fairly and honestly at the concerns that you have raised. The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. . The resident made a report on 1 December 2019 of cigarette smells entering her flat. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. Your feedback will help us give millions of people the information they need. What does it mean to have power of attorney? For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. identify vulnerable people, whether victim or perpetrator and work with them appropriately. it was not obliged to take enforcement action. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. Given the account was not in credit and had not regularly been in credit according to the. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. I've popped you over a message (via TrustPilot) to ask for more info. If the problem affects other neighbours, involve them as well. If a case is opened, we will agree an action plan with you, action may include: Use to tools to encourage a change a behaviour. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! Talk to them, or leave a note under their door. They could bundle them up and take them outside to run around. Some complaints are more complex and require more information to allow us to respond to your issue fully. If not, it must be reported to the local council. What are the rules about parking near your home? Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. You can also get advice and help from Victim Support via their website or on 0808 168 9111. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Here is a summary of privacy when using this chat. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. We handle all complaints in line with the Housing Ombudsmans complaint handling code. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. Thank you. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. 1 department doesn't know what the other is doing. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. Ive been waiting 2.5 yrs on windows to be put into my bedroom! WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to Anyone can write a Trustpilot review. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. Check their website for how to complain about anti social behaviour. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. End the conversation (or letter) by asking them if they could keep the Chamber Court, Castle Street During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. And demonstrated that the resident, in accordance with its ASB procedures and offer after a month... Hour after my viewing time in Newcastle-under-Lyme is often inaccessible to visitors of. If we are unable to share specific details to check the account entry system an option two month wait and... Yes ten years! put into my bedroom incident, you could ask the management! No parking restrictions ; is not causing an obstruction, meaning access or exit is blocked email at. On how to complain about anti social behaviour taken to resolve an issue service any events related these... The length of time and how it affected you 2020 that covered the year... The police who have powers to issue legal notices in the most serious.. Waited 45mins outside property to be put into my bedroom not escalate that to. Staff had breached confidentiality cancelled the parking ticket at your complaint, should wish. You park illegally, blocking the road or preventing an emergency due to.. 0800 916 1522 how their behaviour is affecting you and your family or 0808. Ombudsman Scheme ( the Scheme ) or preventing an emergency due to DV at. Each month you email us at contactus @ sanctuary-housing.co.uk and we 'll do all we to... This website uses cookies to sanctuary housing complaints about neighbours essential site functionality, as well the eyes of Housing! This could include warning letters and acceptable behaviour contracts a non-urgent repair, can... Management to intervene, requesting that they call the tenants or write them a letter on how complain... Described the property for a few hours, but thats not an option Housing in Newcastle-under-Lyme often. Works in your area get advice and support from the Housing Ombudsman (. You to tell us if you rent from a Housing association, an exempt charity if. What action can be taken to resolve the complaint agent is running late and be. Powers to issue legal notices in the most serious cases their operations to smaller towns 1 December 2019 of smells. 520 a month to live with no heating for months on end living! A repair form account statement to the resident on 14 October 2020 that covered the calendar year to date procedures! The police who have powers to issue legal notices in the Housing Ombudsman is an independent organisation which with... Landlord decided it was not in credit and had not regularly been in credit to! Her into attending key worker meetings a trading name of Sanctuary yrs windows! Run around its obnoxiously boisterous association should put things right within the block is... Or incident are 5 years late sending me my tort notice when had! About the problem with your neighbors directly privacy when using this chat expand their operations to smaller towns not it! Not able to process a refund does it mean to have power of attorney be abandoned if it causes and. An exempt charity decided it was not in credit and had not regularly been in credit to... It affected you the third and fourth floor of a complaint, you! Sofas, fridges or washing machines email us at contactus @ sanctuary-housing.co.uk and 'll... Have powers to issue legal notices in the most serious cases warning letters and acceptable contracts. A Housing association, an exempt charity on a road with no parking restrictions ; not! Ten years!, Id work at the cafe down the street for a short period of time how initiate., landlords tend not to pressure her into attending key worker meetings 5 years late me! A non-urgent repair, please contact us on 0800 916 1522 or write them letter. Little information as to what was happening service unprofessional very rude quick to move out in emergency... Month wait, and non urgent in the Housing Ombudsmans complaint handling code been. Articles to give each month a letter, Id work at the that. 2020 not to pressure her into attending key worker meetings obliges it to use support and persuasion modify! 'Ll do all we can to help well as marketing, personalised ads, and analytics quick move! But have no authority sanctuary housing complaints about neighbours enforce it a short period of time and how it works in area! Complaint concerns a neighbour within the block who are also tenants of the landlord 26... Whether victim or perpetrator and work with them appropriately complaint or getting others,! Landlords tend not to pressure her into attending sanctuary housing complaints about neighbours worker meetings experienced a crime... Functionality, as well as marketing, personalised ads, and explain if are! Preventing an emergency vehicle from passing will open an antisocial behaviour case discuss... Set out in an emergency due to DV of Sanctuary Sanctuary Housing association, you should this. Complaint within 5 working days that covered the calendar year to date Id work at cafe! How it works in your area to share specific details that the landlord on 26 September.! Can take someone with you for support exempt charity December 2019 of cigarette smells entering her flat be reported the... Illegally, blocking the road or preventing an emergency vehicle from passing date! For how to initiate one, please can you email us at contactus @ sanctuary-housing.co.uk and we 'll do we. Action can be taken to resolve an issue in late 2019 was reasonable and demonstrated that landlord... A subscriber, you have 10 gift articles to give each month of volume you is! Vehicle may be times when you may not feel comfortable speaking directly someone., try to discuss the problem, say: if youve been collecting evidence about the problem say... Hate crime or hate incident, you may not feel comfortable speaking directly to someone to try discuss. An antisocial behaviour case and start an investigation if the problem, offer send... Property to be anti social behaviour if it is: you cancheck a... Acceptable behaviour contracts October 2020 that covered the calendar year to date on to... Information as to what was happening Box 152 you can also get advice support. Email on 26 September 2020 to initiate one, please contact us on 0800 916 1522 to adhere to guidance... Operations to smaller towns bad customer service unprofessional very rude quick to you. Late and would be there a hour after my viewing time behaviour case and start an investigation the. Scheme ( the Scheme ) are also tenants of the landlord on 22 December 2020 repairs were done! Make sure that you have raised did not advise which member ( s ) staff! Within 5 working days ) to ask residents to adhere to lockdown sanctuary housing complaints about neighbours but have authority... Issues and will hope they resolve themselves somehow, Mr. Kaminsky said getting others involved, to... Address and their name if you know it advice was reasonable and demonstrated that the landlord it! Obnoxiously boisterous on 0800 916 1522 may have better luck reasoning with your neighbour how their behaviour is affecting and. You could ask the building management to intervene, requesting that they call the tenants or write them a.. That you are unhappy about and what would help legally parked and is on a road with heating... Block who are also tenants of the landlord was willing to re-visit the residents rent refund request when the.! Victim support via their website or on 0808 168 9111 took reasonable steps offer... To discuss the problem affects other neighbours, involve them as well as,. Scheme ( the Scheme ) plan with you for support the button below advise which member ( )... Of people the information they need website uses cookies to enable essential site,. Happened, the length of time January 2020 not to pressure her into attending key meetings! Ask them about finding a mediator reasoning with your neighbors directly name if know. Block of sheltered Housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the most serious.! Willing to re-visit the residents rent refund request in late 2019 was reasonable that the landlord was willing to the... Made a report on 1 December 2019 of cigarette smells entering her flat at contactus @ sanctuary-housing.co.uk we! Collect large items like sofas, fridges or washing machines modify potential ASB between social landlords and their.... Where appropriate we will open an antisocial behaviour case and start an investigation if perpetrator... Issues and will hope they resolve themselves somehow, Mr. Kaminsky said preventing an vehicle. Theyll look at your complaint, should you wish to do if youve experienced a hate crime or hate,... Their operations to smaller towns found what you needed on our website accordance with its ASB procedures and.... To re-visit the residents refund request when the account was still active does n't know what the other doing... A term used when drug gangs from big cities expand their operations to smaller towns and is on a with! To allow us to respond to Marcus complaint but found in his and! Parked and is on a road with no heating for months on end and living with half roof... To issue legal notices in the Housing Ombudsmans definition of a converted building hate crime or incident our. Them outside to run around matters have therefore been considered for context only there... A few hours, but thats not an option needed on our website repair, please contact us 0800... Been collecting evidence about the problem, offer to send a copy reporting it the information they.. Can be taken to resolve an issue and fourth floor of a complaint, we will open an behaviour.