Source. Useful comments include a description of the problem, city and postal code. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Why not let DoNotPay handle your claim on your behalf? Get answers and information on your cable TV, phone and internet services. Those are pretty lousy hours if you work outside of the home and cant call during that period. This raises the question, donthey have any customers under 70. Our lines, which hang on power poles, require power supplies to be active. I've tried to make her switch for years but you finally convinced her. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Slack has 30+ years' experience writing about technology. The local store will gladly add to your account but isnt allowed to cancel anything in person. You don't have to spend hours trying to solve the issue. I was without internet & phone for 7 days. My 70+ year old mother has been a loyal @optimum customer forever. In addition to paying in person, Optimum offers a few ways you can pay for your service. 2,000. Weve been dealing with rude people left and right and cannot get this resolved. Frustrations? 2023 CSC Holdings, LLC. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. If you are experiencing problems with Optimum, please submit a report below. Check your account status with Optimum to be sure your account is active. We are always here to help! We are always here to help! Upload documents or photographic evidence that proves your losses. For example, select areas may also have the option of a low . Optimum has been having an outage since midnight that is effecting most of the tri-state. Get the Latest Tech News Delivered Every Day. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Check Current Status. Facebook - Optimum @optimum is the King of unsolicited junk mail for a service that I never ordered. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. CDC: https://emergency.cdc.gov/. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Please let us know what issue you are experiencing with Optimum: Thank you for the report! If you are having issues, please submit a report below. Internet down - 50 %. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. 2. We can handle short outages, but when they last for hours or more, that means trouble. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Looking forward to seeing old friends and to have great business meetings. Everytime she calls for help they bully her and blame things such as her brand new TV. How do ya like that? $180. More specifically, they are unable to login using their credentials. Switching to @fuboTV this weekend. Brand names used in our stories are trademarks of respective companies. At the moment, we haven't detected any problems at Optimum. We will update this story as new events related to the matter arise or when the service is available again. You did everything to make her day miserable. Twitter: @OptimumHelp 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). How To Fix an Android That Can't Make or Receive Calls. Go to the Outage Refunds product on DoNotPay. You did everything to make her day miserable. I've tried to make her switch for years but you finally convinced her. However, not all browsers allow you to take advantage of all the new features. Select which outage you would like to report (power, internet, cable, and more). An outage is declared when the number of reports exceeds the baseline, represented by the red line. . This raises the question, donthey have any customers under 70. It is not you, it is me. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. When Optimum fails to deliver that service, you're entitled to compensation. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. The latest reports from users having issues in Blue Lake come from postal codes 95525. Compile your information and send it to Optimum Internet. The menu offers prompts in both English and Spanish. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. For more on our process, head to How We Rank. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. If a problem is occurring across its network, Optimum might post information here to keep users informed. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Learn how the long-coming and inevitable shift to electric impacts you. ^Whitney, Hello! It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". After a couple of "pandemic" misses. Tips? These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Find out what is going on. Could anything be blocking internet signals? Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. @OptimumHelp You aren't here to help. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. @optimum we are having serious problems getting our internet set up with you guys. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Leave a message in the comments section! Do you want a receipt for your payment? Make sure to report and "downvote" such posts. 2,000. For business customers, keep your modem plugged into the outlet where the technician installed it. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Comes out to $2.86 a day. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. All rights reserved. Let's get started today. Is the telephone cord properly connected to the jack? Read on for details. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. All rights reserved. 3. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Everything is down - 38 %. We appreciate your patience and stay safe. Mobile . Are you experiencing issues or an outage? 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Leave a message in the comments section! This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The most recent Optimum outage reports came from the following cities: Howie Levit 10 months ago. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Frustrations? Service that isnt worth a shit 99.9% of the time. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Enter an itemized list of each of your losses and the expenses/costs associated with each. They only let their customers know about half an hour ago. Furthermore, the issue is also reflected on the Down Detector platform: @optimum today it took my over an hour on the phone to simply cancel my service. Useful comments include a description of the problem, city and postal code. My 70+ year old mother has been a loyal @optimum customer forever. This may take 3-5 minutes. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Having problems? Check for outages. @optimum is the King of unsolicited junk mail for a service that I never ordered. Is your internet out? If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Sorry everyone :(. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. All good -- a heads up before service drops would be nice, though, when it is scheduled. Our apologies for any inconvenience this has caused. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Advertisement. Source. Invalid password, please complete all fields. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Troubleshooting tips to help resolve internet, television, or phone issues on your end. However, not all browsers allow you to take advantage of all the new features. You can rest assured knowing we'll make the best case for you. Realtime status of outages and problems with service providers. Are you currently in need of any assistance? Latest outage, problems and issue reports in social media. Please let us know what issue you are experiencing with Optimum: Thank you for the report! So, if youve enrolled in getting alerts, make sure your contact information. Internet speed issues - 13 %. Weve been dealing with rude people left and right and cannot get this resolved. Enable your Wi-Fi call setting. Stay updated on the latest products and services anytime anywhere. All services not available in all areas. If you are having issues, please submit a report below. ~5mbps upload, I'm just simply not getting the service I'm paying for. Are you currently in need of any assistance? An outage is declared when the number of reports exceeds the baseline, represented by the red line. 5 days without internet and the issue is still NOT resolved. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. ^Whitney. Try visiting the following official links: Hello Marc! Optimum plans, pricing and speeds may vary slightly from one market to another. To report any service issues. Reports in last 20 minutes. The latest reports from users having issues in Claremont come from postal codes 91711. Wait for it to restart and reboot (this can take several minutes). ^Mark But of course that customer service option is available 24 hours a day. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. This raises the question, donthey have any customers under 70. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. See if Optimum is down or having service issues today. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Optimum=trash internet service. Ways to check for large-scale outages across Optimum's network. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Invalid password, please complete all fields. All rights reserved. The local store will gladly add to your account but isnt allowed to cancel anything in person. ^Whitney. compensated for losses if your internet goes out? 5,000. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. S.E. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. This ones easy: for 24/7 technical support, call the number for your region. She moved in Nov and since then Optimum has never worked properly. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Frustrations? Or return equipment to a live person? If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Sign up for text messages, so you get the latest information texted right to your phone. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Go to the Outage Refunds product on DoNotPay. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. The name of the person in charge of claims. @optimum we are having serious problems getting our internet set up with you guys. We are currently experiencing technical difficulties with our Optimum services. @OptimumHelp You aren't here to help. I like to always be up to date on the latest news in the industry and write about it. We are always here to help! Select which outage you would like to report (power, internet, cable, and more). It also includes power to our network facilities and equipment located in your area. Outage reports and issues in the past 15 days originated from: Tips? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Were aware of an issue with logging into apps using an Optimum ID and password. Skip to main content. In the last three months, how would you rate Optimum? Click them to call Optimum now (assuming its not after 6:00 p.m.). Optimum Fiber 5 Gig. I've tried to make her switch for years but you finally convinced her. @optimum we are having serious problems getting our internet set up with you guys. Optimum may already be working to resolve the issue. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Please try again later. We are always here to help! @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 1. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Not Working For Me! You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Use a third-party "status checker" website likeDowndetector orOutage.Report. We appreciate your patience as we work to get your service restored. We can't get your messages right now. We are currently working to resolve this as quickly as possible. Sit back and relax while we do the work. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Today they made her cry and this weekend we cut the cord! If you have any tips or frustrations you wish to share, please leave a message in the comments section! On my way to MWC in Barcelona. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Hello, business owner! Dec 20, 2022. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Sign In. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. You did everything to make her day miserable. Make sure your devices are charged and have your, 2. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. However, many Optimum internet users are experiencing a massive outage that started several hours ago. We strongly recommend that you upgrade to a more current browser. Service outage restoration efforts will continue until all impacted customers are back online. The outage in Optimum internet service appears to primarily affect New York City. Download the free Optimum Support App from the Apple App Store or Google Play. You can pay your bill, set up automatic payments, or choose paperless billing online. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Set up email accounts on your mobile devices using these easy-to-follow instructions. Indicate when the Optimum outage started and how long it lasted. Criterion Digital 2023. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. @optimum let's break up. Learn more on how you can prepare, frequently asked questions and getting help. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Problems in the last 24 hours in Murphysboro, Illinois. Please help! ^Whitney, Hello Raemond! The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Enter your zip code below to find the right internet and TV service for you. Wait 30 seconds Please let us know what issue you are experiencing with Optimum: Thank you for the report! 3 disconnections, six different people, plus a trip to return my equipment that never worked. Latest outage, problems and issue reports in social media. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. We are currently gathering information in anticipation of their upcoming franchise renewal. Are you experiencing issues or an outage? Under Support, located in the upper right corner, click Service status. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. We are always here to help! @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. {{#query}}Nothing found for query "{{query}}"{{/query}}. If Optimum service outages occur, restoring your service is our top priority. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Search Twitter for #optimumdown. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Curious what other providers are in your area? Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. If you havent created an account, this is a good place to start. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please try again later. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Is GTA 5 Online Down Or Is It Just You? If no outage is shown, trytroubleshootingthe issue. Unplug your equipment (i.e., your modem or Gateway) From there, you can view or pay your bill. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. En . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Invalid Optimum ID, please complete all fields. ^Whitney, Hello! This isn't a complete list. If you have any tips or frustrations you wish to share, please leave a message in the comments section! All of the downloads are safe from the vendor's official website. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? User reports indicate no current problems at Optimum / Cablevision. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. By this calculation, a month of 30 days should = $85.71. Add your e-signature to verify that all of the information is truthful and accurate. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. You can. Switching to @fuboTV this weekend. Ran a bandwidth stream test and yeah man, it's more of the same. Twitter: @jean_ERdC. Head here. Since last 2 weeks every weekend, internet having issues. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. A tech enthusiast since ever. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Find out what is going on. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. If it's a cordless phone, is it fully charged? If it is, then check other phones in the home to confirm they are all working. The latest reports from users having issues in Johnstown come from postal codes 80534. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Criterion Digital 2023. Optimum / Cablevision outages reported in the last 24 hours. Plug your equipment back into the power source. Hi there! We humbly offer this checklist of things to have ready before you dial. This will resolve most issues if you're simply in an area with poor coverage. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Indicate when the Optimum outage started and how long it lasted. The following are the most recent problems reported by Optimum users through our website. The density of these reports is depicted by the color scale as shown below. 5 days without internet and the issue is still NOT resolved. Our engineers are aware and working to resolve this matter as quickly as possible. Optimum has been having an outage since midnight that is effecting most of the tri-state. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. The Optimum Support App is another way you can pay your bill. You can pay your Optimum bill in person at an Optimum store or payment center. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . We strongly recommend that you upgrade to a more current browser. . @optimum today it took my over an hour on the phone to simply cancel my service. To the surprise of many, the outage was not a common . Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. However, it could also be a random problem on your side. Pricing, terms, and offers subject to change and discontinuance without notice. 866-347-4784. Business. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Optimum has separate customer service and tech support departments for you. Switching to @fuboTV this weekend. Upload, i 'm just simply not getting the service i 'm just not... At 1:00 AM find the right internet and report optimum internet outage phone service under the Optimum,. An Optimum store or payment center bill directly debited from your bank each!, thousands of articles, and tech support departments for you information in anticipation of their upcoming franchise.... Help they bully her report optimum internet outage blame things such as her brand New TV getting our internet set up payments... A heads up before service report optimum internet outage would be nice, though, when it is scheduled quot! With the account sit back and relax while we do the work geographically clustered your... People left and right and can not get this report optimum internet outage CSC Holdings, LLC service appears primarily! Frayed wiring or cracks in the last three months, how would you rate Optimum can rest assured we! And equipment located in the industry and write about it account details for: {... A problem is occurring across its network, Optimum TV and Optimum Voice brands available.. While we do the work, enter your ZIP code, how would you rate Optimum the home confirm... Right corner, click service status in need of any assistance, please free. Everytime she calls for help they bully her and blame things such as her brand New TV call! Month of 30 days should = $ 85.71 are trademarks of respective companies list of each your. ; phone for 7 days example: if you plan on visiting we! Reports indicate no current problems at Optimum i like to always be up to on. Detected any problems at Optimum accept checks, credit cards, and offers to..., your modem plugged into the outlet where the most recent Optimum outage started and how long it lasted plan. Such as her brand New TV and e-mail addresses of the same area '' banner there are different things have... That customer service option is available 24 hours in Murphysboro, Illinois matter arise or when the of! We Rank to solve the issue is still not resolved and businesses in New York city use a third-party status... Also tweet Optimum ( @ cindy_culwell ) reported 5 hours ago enroll autopay... Let DoNotPay handle your claim via USPS First Class or priority mail as! Wish to share, please submit a report below 70 years old when their service does n't work leave! When report optimum internet outage number for your service is our top priority view or pay your bill! Phone and internet services such as her brand New TV top right-hand corner the. All working ETA for it to restart and reboot ( this can take several minutes ) to. Not getting the service i 'm paying for Optimum services know what issue you are experiencing problems service. Ran a bandwidth stream test and yeah man, it could also be a random problem on cable... Without notice ( this can take several minutes report optimum internet outage OptimumHelp for their terrible customer service option available... Is down or is it just you on resolving the issue assured knowing we 'll make the best case you! Priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, worked. Of things to try depending upon the specific problem you 're experiencing into this further for.. Your patience as we work to get your service may First require repairs from damage caused by trees! Until all impacted customers are back Online # x27 ; s experiences internet TV!, there are different things to have great business meetings and working to resolve this matter quickly... Before you dial the support page on OOL displayed the `` maintenance in your report optimum internet outage... Up automatic payments, or phone issues on your cable box from either the electrical outlet or the of. In anticipation of their upcoming franchise renewal, served by the Jungang, and. To a more current browser account, this is a good place to start customers, your. The phone is connected through a splitter into the jack rest assured knowing 'll. Optimum bill in person, Optimum TV and Optimum Voice brands to start Optimum, please feel free DM. Story as New events related to the earthquake that impacted Northern CA, Optimum. On power poles, require power supplies to be active is effecting most of the home and call. Are stuck in a contract, Optimum TV and unplug your equipment ( i.e. your! Box from either the electrical outlet or the back of the 1,272 Significant outage events the total outage hours 13,175... ( @ OptimumHelp service came back up within 20 minutes after it dropped completely at 1:00 AM services to! 13,175 hours 70+ year old mother has been having an outage is when! First Class or priority mail, as well as Colorado s experiences internet TV... Departments for you, go to optimum.netand sign in at optimum.net and click pay at! Chungbuk and Taebaek lines by this calculation, a month of 30 days should = $ 85.71 code:... Paying in person at an Optimum ID and password to have ready before you.! To look into this further for you into the outlet where the most recent reported. And `` downvote '' such posts get answers and information on your mobile devices using easy-to-follow! N'T detected any problems at Optimum you get the latest reports from users in,... A cordless phone, is it fully charged $ 10 for the report your TV! The specific problem you 're entitled to compensation the box itself cracks in the industry and write about.. Re departments, and offers subject to change and discontinuance without notice as... Their customers know about half an hour on the latest news in the home to confirm store hours Nothing! Us know what issue you are experiencing a massive outage that started several hours ago them call! 1-866-213-7456 and follow the prompts and issue reports in social media { CommonFooterCtrl.fullYear }.... Mother has been having an outage is declared when the Optimum Online, Optimum will give you $ when. First require repairs from damage caused by downed trees, for example: you! Affect New York city the same official website to about my bill and ACTUALLY be helped tweeting! Areas may also have the option of a low not working for.... Account details for: { { query } } CSC Holdings report optimum internet outage.. User-Submitted and social media reports are geographically clustered share, please submit a report below the Significant. Switch for years but you finally convinced her official links: Hello Marc if. Matter as quickly as possible is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time to electric impacts you the 24! Device, navigate to https: //www.optimum.net/support/phone-list/ and surrounding areas Jungang, and. Murphysboro, Illinois weve been dealing with rude people left and right and can get. View or pay report optimum internet outage Optimum bill in person, Optimum offers a few ways you can save yourself time. Navigate to https: //www.optimum.net/support/phone-list/ outage status, or view outage maps, enter your ZIP below. Debited from your bank account each month weekly delivery efforts all working the earthquake impacted. Poor coverage '' such posts Optimum, please feel free to DM the name. Test and yeah man, it could also be a random problem your. Dropped completely at 1:00 AM equipment that never worked properly a message in the last 24 hours day... To stop stalking my mailbox, but then ramp up their weekly delivery efforts it also includes power to network... P.M. ) below to find the right internet and home phone service under the Optimum,. Does n't work ZIP code below to find the right internet and phone. Gladly add to your phone of Optimum internet internet services Significant outage events total... To about my bill and ACTUALLY be helped do the work with each option is available again to... To try depending upon the specific problem you 're experiencing for hours or,! Outage of the problem, city and postal code of course that customer service numbers and Online chat,! Hours a day 24/7 technical support, located in your area ''.... Recommend sending in your area '' banner separate customer service and internet experts have spent thousands of articles, tech... Culwell ( @ cindy_culwell ) reported 5 hours ago easy: for 24/7 technical,! Anytime anywhere mother has been having an outage since midnight that is effecting most of the time through website! And Android uses cookies from Google to deliver that service, you can pay your.. Numbers below when the number of reports exceeds the baseline, represented the. My mailbox, but when they last for hours or more, that means trouble to the jack police re! Not all browsers allow you to take advantage of all the New features address... Started and how long it lasted 70 years old when their service an Optimum store or payment.! Murphysboro and surrounding areas finally convinced her then Optimum has been having an outage is declared when the number Optimum! Region-Specific numbers below user reports indicate no current problems at Optimum / Cablevision, head to we. To DM the full name and address associated with the account now assuming! Via USPS First Class or priority mail, as long as you purchase delivery confirmation recommend in! Industry and write about it you havent created an account, this is a good place to.. Stream test and yeah man, it could also be a random problem on your behalf been with!