If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. I do not mind paying when I order it. This review was chosen algorithmically as the most valued customer feedback. They were on time and kept me informed of their progress. I have so many complaints about this company i really do not know where to start . I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. That I was erroneously charged. I paid them over $1 million in commerical account over 19 yrs ago. I have 2 tanks. Remove tanks and reimbursement for left over gas. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. I called the next day and was told that this was the correct amount. home not to use this company! jQuery('.description-form p.form-list select#product').focus(function(){ I do not like paying when I was given no choice. I just got a bill which included a 15% Municipal Tax! I bought a house in 2019 with a leased underground propane tank. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); Copyright 2023 Suburban Propane | All Rights Reserved. I was fine with getting it the next day as a regular fill. Please download the PDF to view it: Download PDF. $ 4.37 a gallon. I waited and began calling your office 3 weeks ago. if (localProductDropdown != '') { How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. What a joke this company is. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. of propane! Thanks. I am on a fixed inc9me. } Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. A am having the SAME exact issues with Suburnban! Well, they came again a week ago, and again I said to not add any propane to the tank. If they do, the liability should be theirs not mine. To Whom It May Concern: The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. We maintain ownership and responsibility for the tank(s) at our customers property. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I do not mind paying when I order it. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. I promise you I never got it. For each delivery I am charged transportation fees and a safety practices and training fee. two years suburban said my underground tank was unuseable because the gauge was leaking. My advice, do what you have to do to get it out. Desired outcome: At this point, I never want to deal with this disreputable company again. I get my refund of $198. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. Similar stories that I have read here. No other company will fill it for liability reasons. Putting in the regulator so that I can use the propane at my house. Then something happened. Mercedes-Benz & Bosch Class Action Settlement of Class Action Lawsuit Over Nitrogen Oxide NOx Emissions of Certain Mercedes-Benz and Sprinter BlueTEC II Diesel Vehicles. I have left messages for the person responsible to issue the check, and have received no call back. I am due a refund. . West Coast Self-Storage Clackamas. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. Updated my ac/heating sytems 19 years ago so now only hot water. We'd call again and be told the same thing only to have no one show up. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! Disclaimer This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. They are the worst company and Im canceling their poor excuse for service. i got one better. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. jQuery( document ).ready(function() { It is not a rental. }); April 14,2022 I have had Suburban Propane for 25 years. I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. I just received invoice for 4th fill and I am being charged $6.59/gallon. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. TikTok Class Action Settlement Of TikTok, Musical.ly and ByteDance Data Privacy Class Action Lawsuit. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. At the time the Suburban rep. stated I could purchase the tank at a later date. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. A special thank you to Marianne who was very supportive and friendly. Remove tanks and reimbursement for left over gas. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. The first I saw of their price was $4.912 per gallon printed on the delivery stub. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. Long story short they removed the lock and now lost another customer for life!!! Now I have to call them on Monday to find out why they didn't call back and when are they coming out. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. I would like a guarantee that Suburban will not fill my tank without permission in the future. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. June 21, 2010, 3:59 pm. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). Yup, More lies. Latter in the late afternoon the driver called and said he had an emergency delivery near me and asked if he could do my delivery as well. Read more here: Camp Lejeune Lawsuit Claims. June 3, 2010, 10:37 pm. This is totally unacceptable and unprofessional. If anyone has any advise what I should do please let me know.. This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. Just being told that we are on the schedule. A few moments later she came back and said we can do 2.45 a gallon. I havent actually filled my tank for probably 10 years, but paid the tank rental. setCookie('localProductDropdown', response, 1); It took another team to come a repair and find gas leaks that they created to start. No love loss here. Save my name, email, and website in this browser for the next time I comment. jQuery(this).addClass('active'); The gas in the tank (minus the 2.1 gallons added on 9/15) was already paid-in-full and therefore, MY PROPERTY! Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. Mary - that depends. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Labor costs can vary by region and location. At that time my hot water and heat were both propane. Dennis H. Share your photos and videos with others to prove the truth of your words. Instead, the Customer . During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. Who did you find that was cheaper than Suburban? The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. I am having the same dilemma right now with Suburban propane. That is around 700 dollars a year I am overpaying. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. When my home was buit the builder installed inground tanks from Agway, now Suburban. Suburban Propane provides its investors with a Schedule K-1 each year. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. I would like to have the name and number of the supervisor for the refund department. My gas usage has dropped to about 10 gallons a year or less. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. Click here to get notifications about new complaints of Suburban Propane. 7 gallons at a cost of about $67..! I have asked for some kind of discount, but received none. This should be illegal! Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. I am switching my propane provider. This fee is for reconnecting the customers gas service following a tank lock-off. Customer satisfaction since 1928. My mom kept every bill and statement they received and was very organized. December 31, 2022 The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. What kind of crap is that. Doubt that will happen. I don't live in a town. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. } Truth - is there no propane; no help; going out of business? On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. Akin, a resident of the Lake Oaks Mobile To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. At this point, I never want to deal with this disreputable company again. 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