I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. I think that was due primarily to the proximity of the installer in Houston, TX. I never even knew Stone Systems existed as a company. A drop test- to examine the effects of a heavy impact 2. Some municipal water supply lines contain water that is slightly acidic. In most cases, regular wiping with water and soap is enough. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. How can I clean my Silestone? The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. To repair it or replace it. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. We have had granite for 30 years - no cracks, no chips no stains. Silestone is a man-made material for countertops. Expect quotes in the $100-$175 per square foot range. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. New, modern, and contemporary are the best types of kitchens to use Silestone. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Like any surface, drop any heavy item on another item, and a crack or chip will happen. It's bound to find designers taste and will get attention soon enough. commercial kitchens. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. 2. Quartz is one of the hardest minerals in the world. Soapstone is just so soft and anything will scratch or engrave it. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. With natural stone comes natural variation. Scratch Resistance. Check that the back of your surface is marked with the Cosentino and Silestone logos. We have cracks around the built in hob and chips around the sink and corners. Stain Resistant. This looks exactly like our issues. Oh Mr. Evatt, we can fix that. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Why would I sue Mr. Smith..it would cost me more to even file. Antimicrobial . Granite on the other hand can be repaired. Installed kitchen counter top suede finish quartz. This makes it very durable and scratch resistant Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Who do I report this installer to? Still, that matte piece really made my choice easier. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. I honestly would NEVER recommend Silestone for anyone. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. I'd get them again in a second. This site uses Akismet to reduce spam. Silestone is more difficult to repair. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Appreciate any feedback. Your email address will not be published. These tests include- 1. I told them of my difficulties and they told me they had my style in stock. Thats how I found out that Mr. Smith was having "problems". I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. The polished in my selection was not glaringly shiny. Daily use and wear will not scratch Silestone. Take a look at moreremodeling ideas in our previous project page. We do care about our name as well as our customers. Heres a good article from a designer who used Suede Lagoon and loved it. Sangeetha Panugonda how is your Suede finish held up? Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Save my name, email, and website in this browser for the next time I comment. Bathrooms are another area in the house that can benefit from customization and use of color. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. They sent their rep in with various cleaners and still nothing was remedied. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Would like to know how its holding up. I have read lots of mixed reviews regarding the suede finish. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. . Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! Its made by binding small pieces of quartz together in a hard resin. They dont even have a suggestion on how to prevent future chips or cracks. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. email me if interested please if interested. Advantage: Granite Countertop. // Leaf Group. It is very difficult to repair quartz when damaged. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. While the surfaces are tough, they aren't heatproof. To me the polished shows every smudge and finger print. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Silestone, on the other hand, is not porous. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. Not only does this take time and work but its an added expense. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Your email address will not be published. Anyone tried to take them to court? We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Silestone is easy to maintain. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. My direct telephone number is [protected] ext 109. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. I had a good experience with Silestone when I lived in TX. caabamama How has the suede performed for you? Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. There are many manufacturers of Silestone. Unfortunately I do not know any further information about Mr. Smith. Overseas . Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. 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