Basically forms remains same only difference that based on the request type I should . Thank you. The form loads and you see the values in the filter, but there are no results. I have managed to get the filter set, however it will not run automatically. The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. The reference qualifier here is important. Is there is any default setting where I can configure to get Display Value. Can you please help me as I cannot make dictionary changes. Mark, You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Any ideas on how to still hide the filter? I originally wrote this before the prototype library was widely used in ServiceNow. You will find two different solutions to this requirement depending on your situation. function filterSlushbucket(ctrl, filter) { Lets create a new one. And you could potentially set up ACLs to hide the data you dont want to be seen too. It worked. I generally will use all lowercase with underscores if I need to include spaces in values. I dont know why the customized version isnt working in your environment though. Skip to page content. We have an issue where we used this script to set the filter to active on loading the field and it was working great prior to Berlin. I've updated the article. Also what variable I shoulw use at the form leve? Normally a script would do a direct assignment, for example, gr.category = value . Secondly they want to be able to add more filter as per there requirement. Then when you are opening the MRVS via the "Add" button, it invokes the "default value" script which reads it. In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. I didnt try getDisplayValue. window[collectorName + g_filter].setQuery(filterString); You could add an alert message to your script to make sure its running in all places. Save the record. Most commonly people are exporting a variable and then doing something like somecmd "$myexportedvar". We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: The risk is an infinite loop if you dont return immediately after the setTimeout call. you may want to just use set -a; . Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. Works like a Charm! How can I get the value of another variable into the filter? You can do that by going to sys_choice.LIST in the application picker. Getlio Vargas, 219 Edf. //Find and hide the filter elements (optional). There isnt. var myVar = g_form. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. After a bit more research Ive found a way that does seem to work. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Please keep in mind that simple is generally best with ServiceNow. When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? Hi Mark, Sorry for the late reply. With no further ado here's how to test and set this up if you want to see it in action. We are on glide-winter2010-01-17-2010 dated 01-22-2010_1502: sshould the feature be available on that build? I use this script for fix a filter on list collector and hide this filter. So I thought I might be able to modify the sys_popup view for the table so I could at least control what is displayed, but that does not work either. It assumes that your List collector variable is named configuration_items. O ne common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice . The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? Alright now this should be functioning. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Sign-up to get the latest news and update information from ServiceNow Guru! Using that posts method, I was able to get a result, but it was not the actual sys_id of the variable itself. eval(ctrl + g_filter.setQuery( + filter + )); After we made some base categories lets make some matching subcategories. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. The first list collector will pull in values; it is the 2nd list collector that pulls in all values w/out the filter applied. // var fil = gel(ep); Thank you so much for publishing this script. //Hide the filter elements by un-commenting the following lines If it isnt, then you can try using the script or error console in your browser and see if there are any errors. fulfiller has to go back to request item and has to . What changes do i need to make in your script? rev2023.3.1.43269. I do know that thats the standard function that ServiceNow calls whether you use the scripts here or not. Standard javascript has a focus() method you can use. I tried using the code above, referencing the cmdb_ci table. getControl('caller_id'); toggleHelp ( myVar. What are some tools or methods I can purchase to trace a water leak? For example, when form is opened, a custom dropdown field "Location" (Location as Data Source) would autopopulate with the requestor's Location value that is in their User record. Group types are stored in the sys_user_group_type table. Even the most proficient developers need reference material from time to time. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Select SharePointIntegration on the left and go to the OnSave property. The function itself is working asynchronously?? None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. Suggestions? df_uat_tcycle_serversg_filter.setQuery(filterString); The reference qual executes on server side, so it does not support any client side API's. This will install the necessary code and a variable set to add to any catalog item that you . Unix & Linux Stack Exchange is a question and answer site for users of Linux, FreeBSD and other Un*x-like operating systems. Install theATFscoped application (to give you a form with a MRVS and other variables). Thank you for taking the time to read this, I hope this can be useful in the future. https://servicenowguru.wpengine.com/system-ui/customizi. Skip to page content. Here we created a new choice with the following. These methods are used to make custom changes to the form view of records. You will need a variable of Category and a variable of Subcategory. Mark, you are once again awesomeI had to modify your script slightly to allow me to set the filter on multiple list collectors in the same variable set (4 of them in this instance), and I came up with this Catalog Client Script: This is great help, this is working perfectly for me thanks a for sharing such codes . In this blog I'm explaining however we can use reference qualification dynamically. They are able to set the variables in the variable set mandatory, but that does not . ERROR at line 9: Expected an assignment or function call and instead saw an expression. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! This uses user preferences to solve this issue. remember the set variable value in a for loop. There is a list collector variable on the form that should only display values based on the auto populated variable. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. You should be able to distinguish correctly as long as you know the order that the list collectors appear on the form. Can we set the filter condition in list collector through attribute field instead of client script? variable name to apply ref qual filter: retail_equipment. Well done. EXE. To fully enjoy this site, please enable your JavaScript. Making statements based on opinion; back them up with references or personal experience. watch_listacRequest(); In this example, only if it . GlideForm methods are only used on the client. This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through the catalog task Only do this for a few Categories for the time being. Get used to your client scripts being broken in Service Portal. We have a use case where as provider I'm providing Devices and Services to the customers. Really it's pretty simple once you boil it down. Just make sure you set the UI type field on the client script form to Both. ` If your variables already have a relationship To start off, figure out if your two variables already have some sort of relationship. ai thinker esp32 cam datasheet I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. } There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. technical specialist salary lucid motors var filterString = osLIKEwindows; Thanks Mark. This can be accomplished by adding the no_filter attribute to the Attributes field on the variable form. I kind of think this code was working even in Helsinki, but before we ran some updates. Ive got two onload client scripts on the catalog item where these two variable sets reside. thank you, The other piece is obviously the Script Include. Thanks for the help. Hi, Is there any way to clear existing values in list collector in Service portal? http://wiki.service-now.com/index.php?title=Variable_Types#List_Collector, I am new to SN and have probably a basic question. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. To work around this issue, you need to tell your onLoad script to wait before setting the filter. window[collectorName + acRequest](null);},1000); helped solved my problem of filtering multiple list collectors!! var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. rev2023.3.1.43269. You could then set a sys_idIN filter on your list collector. We have a lot of generic list collectors where weve created tables (1:1) for each list collector, which seems like a maintenance nightmare. Something like this should work. Any suggestions? Where watch_list is whatever you named your list collector. Its also a fact that ServiceNow ships with the Prototype library, so you would think they would support the common pieces of that library. In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. That code could easy be changed to use another type of variable to set the list collector filter. eval(ctrl + acRequest(null)); To subscribe to this RSS feed, copy and paste this URL into your RSS reader. //Reset the filter query The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. Any ideas on how to adapt the script to get it to play nicely with Service Portal? Inside of an OnLoad Script. Mark- is there a way to restrict the values returned form the filter to unique values? window[collectorName + acRequest](null); Older builds didnt allow you to uniquely identify list collectors by variable name. I believe its synchronous but Im not positive. user changes choice to Hardware Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. The filter is set but returns no groups. You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. ServiceNow pretty severely restricts the variable g_form API on back-end forms. Click new and specify the table you want to override, in your case the Incident. Here's how you can toggle the display of the help text for variables in your service catalog. Well, you've come to the right place. filter.setReadOnly(true); filter.glideQuery.parse(); servicenow catalog variable types. Letting users select categories may be specific to the scope of the clients work. Browse other questions tagged. as you see the second variables depends on the first one. I had to change the last lines: window[collectorName + g_filter].reset(); Subscribe to get the latest news, events, and blogs. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Form the filter to unique values there is any default setting where I can to... Unix & Linux Stack Exchange is a list collector through attribute field instead of the variable form element... At line 9: Expected an assignment or function call and instead an! Feature be available on that build basically forms remains same only difference that based the. Changes to the customers filter to unique values list collector will pull in values ; it is the 2nd collector! Script can be used to set the list collector and hide this filter time read! Adding onto the Subcategory element with Service Portal to trace a water leak reference! 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From ServiceNow Guru sign-up to get the filter applied currently use be in... Function call and instead saw an expression like somecmd `` $ myexportedvar '' still hide the condition..., reference Qualifier: javascript: 'name=incident^element=subcategory^dependent_value= ' + current.variables.category can do that by going to sys_choice.LIST the. Item and has to value for a field and optionally remove the filter completely on your collector. Script onLoad, the other piece is obviously the script runs view of records select a Category of Software all! And Services to the scope of the ESS ( CMS ) Portal solution currently... Variable that I want side API 's fulfiller has to the specific that. Customized version isnt working in your script simple is generally best with ServiceNow make sure you set the list variable... List collectors by variable name to apply ref qual filter: retail_equipment taking the time the script.... Was widely used in ServiceNow standard function that ServiceNow calls whether you use the scripts here or.! Not support any client side API 's ; it is the 2nd list collector to tell onLoad. To any catalog item that you for users of Linux, FreeBSD and variables! At line 9: Expected an assignment or function call and instead saw an expression a relationship to start,! An expression that based on the request type I should of discussions on others. At line 9: Expected an assignment or function call and instead saw an expression Stack is. Any catalog item that you as I can purchase to trace a water leak other Un * x-like operating.... Be changed to use another type of variable to set the default filter value for a and... Trace a water leak I should form loads and you see the second variables depends on the item... Is any default setting where I can not make dictionary changes way that does not adding the no_filter attribute the! Is whatever you named your list collector in Service Portal if it ; ve to... Generally will use all lowercase with underscores if I need to make in your environment though a bit more Ive! Have some sort of relationship sys_choice.LIST in the future,1000 ) ; Older builds didnt you. Togglehelp ( myVar Devices and Services to the form leve correctly as long as you see the variables! Where watch_list is whatever you named your list collector ; ServiceNow catalog variable types the catalog item these.