. Upon delivery, immediately inspect your products for damage. Brand new: Lowest price. Consumables:Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. I bought a 52v 13ah for around $450 to upgrade from 48v, been using it for the past six months or so from when they first started up. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing): Carton damage requires visual inspection of contents of the unit. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. Your battery is warranted for any manufacturer defect in material or workmanship. A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle. This section will give you the essential information about what to expect with the delivery of your item. We delivered. American Electric reserves the right to deny any return or exchange. Signatures: Write down all exceptions on both copies of the delivery receipt. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects . Refunds are only issued after returned items have been received and inspected.If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. Battery 36V 10AH Lithium Li-ion Battery for Electric Bike 250W to 350W Motor Battery Replacement for NAKTO Ebike. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat. EXTRA POWER ON DEMAND. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. $999.99. You will receive an order confirmation email as soon as you place your order. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Contact our customer service department for more information. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. For more information on adjusting, check out these articles: Merchandise must be received in 100% new, re-sellable condition. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. We do not cover normal wear and tear on any components. Our customer service department can be reached by atccare@allcomfg.comor by phone 1-253-777-0690. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. If this service is not purchased, we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or stolen. Is it damaged? Please send us the pics or videos toinfo@qualisports.usif your Quali-Bike experiences a problem. You must print the return label and paste it on the carton when shipping back returned electric bike.Ship-back charge: a. Box Pack Weight (approx. Spare battery for Discovery and Discovery X5 Electric Bikes. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. This ensures that we can get you your item in the shortest amount of time possible. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty. Under the QuietKat Test Ride & Guarantee Program, a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. RETURN & EXCHANGE PERIOD :14 days for all eligible products; Product(s) must be in its new original condition. Once the return and exchange authorization is issued we will email you a RMA number and return instructions. REFUND METHODS:Refunds will be credited to the original credit card or PayPal account. Back In Stock. No returns after 14 Days of receivingthe Bike. This is the exclusive remedy. There is often some processing time before a refund is posted. A friendly and knowledgeable representative will respond as soon as possible. Add To Cart. Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. Our bikes are considered street legal and are viewed as bicycles (not motorized vehicles), in accordance with United States' Federal Electric Bike Regulations. SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, AmericanElectric will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery. You should also immediately contact ELECTRIC WHEELS Customer Service representative atservice@ewheelsdealers.com. Customer is responsible for returning merchandise at his or her own expense. If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. WINTER SALE! Use of other components not approved by the manufacturer. Please return defective batteries to AmericanElectric. (Contact customer support for a RMA form). Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. Please note that this can take up to 24 hours. 5.0 5.0. quality. We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.If we received the item damaged you may file a claim with your shipping company.If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. Locate the plug on the motor wire near the rear fork and reconnect it. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Stopping does well here, and the brakes are a generic brand, but I had no issues with them during my time with the Discovery. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. Tickets are answered in the order received. Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped. Preparing your product for Authorized RMA return shipment: Freight collect and COD packages will not be accepted. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. Your bike also has different speed levels that you can control. Please do note the limit of racks is 25KGsPLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. These issues might include things like: change of mind on color, sizing issues, not happy with bike or certain features, etc. Sell On BatteryBhai. A 1% fee is added for every mile over 10 miles on the odometer. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. . All Jupiter Electric Bikes will use the same procedure to replace the pads. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Save up to 141.00 with Cycle2work. Watch on. However, a 1% fee would be added for every mile over 10 miles on the products odometer. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) GEAR UP WITH 7-SPEED QUICK-SHIFT. Most states require helmets and protective equipment to be worn by certain age children. We will not offer warranty service to second owners. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. Then contact your credit card company, it may take some time before your refund is officially posted. Before sending your return shipment, please remove all extra labels from the outside of the package. The TVS Jupiter is powered by 109.7cc BS6 engine which develops a power of 7.77 bhp and a torque of 8.8 Nm. You must provide a video of the rim showing that the wheel is not true. Replacement frame may be from X-Treme scratch & dent stock. PLEASE DO CHARGE YOUR BATTERY EVERY MONTH. If a customer sends a return without the RMA number , a return will not be issued . A fixed delivery time cannot be scheduled. Monday through Friday, all orders are processed the same day we receive them and in stock orders will typically ship within 3 business days. Please have your customer ID number located on your packing list available when you call. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. Port/pier/dock deliveries are also subject to additional shipping. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturers specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Rs Price Coming Soon. We do not refund original shipping charges for goods that are refused for delivery at customs. Bolt Up 14" Electric Bike . We only replace items if they are defective or damaged. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee. To comply with pending legislation for Class 2 electric bikes, new Jupiter Bikes are now coming limited to 20 mph. Please make your selections wisely when purchasing parts. *. Filter. Once the order has shipped, a confirmation email will be sent to the address attached to the order. (see details below). To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier. The warranty information can be found under Warranty tab on a product page. Shipping fees will be at the expense of the purchaser. No replacement bike will be shipped until the legitimacy is confirmed. Lots of different things can affect your Jupiter Bikes speed including weight of the rider, temperature, and charge on the battery. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Contact Jupiter Bike Tech Support at 813-609-2453 opt. Defiant Spare Battery - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Defiant Spare Battery (0 reviews) $349.95 Pay as low as $59/mo See if you're prequalified ADD TO CART Description Double your distance by picking up a spare battery! We dont guarantee that we will receive your returned item. The battery will not charge unless it . Car CareEstablished in the year 2006, Ahmedabad, Gujarat, We Car Care a Proprietorship Firm, engaged as the foremost Manufacturer of Exide Battery And Tata Battery etc. We also offer expedited shipment rates under our X-Treme shipping account. We do not refund original shipping charges for goods that are refused for delivery at customs. For any questions about your warranty or to make any claims please contactECOTRIC bikes at: Customer must initiate return shipment of the merchandise, Re-pack the merchandise securely in its original packaging, include the original contents, Include a copy of your RMA notice you received from us via our support department help. When you receive your shipment, ask the carrier the following questions: If your delivery doesn't check out, do the following: Prior to completing your order, please ensure your shipping information is correct! Honda Activa . Is my Jupiter Electric Bike battery replaceable? Tube replacement will remain at X-Tremes discretion not to exceed sensible amount. Import duties, taxes, and charges are not included in the item price or shipping cost. State, county, and local laws vary so please check that you are riding legally and safely. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Batteries warranty will be on a prorated basis, see chart below. Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit. Inspection: Please inspect the item before assembly or discarding any packaging. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. Stopping the bike is a set of 160mm mechanical disc brakes with a motor inhibitor included to cut power to the motor when you pull the brake levers. Warranty will be VOID if the bicycle is altered or any customizing is made. Warranty service is provided in the form of repair or replacement of parts. Be responsible and safe when operating your Jupiter Bike. By placing an order on our site you automatically agree to the following terms and conditions: Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. Add. NAKTO E-bikewill not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service. All products must be returned in good condition, to insure a refund or credit. 4 on 3 reviews. Any bike returned without a Return Authorization from a Wildsyde representative will be subject to a 20% inspection, re-packaging and re-stocking fee. Returns are only allowed within 30 days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages. Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post. All refund requests made after 7 days will be charged a 20% restocking fee and the customer will be responsible for the shipping charges.. If returning or exchanging an item at an AmericanElectric store, a valid photo ID is also required. However, parts and labor will be charged if the issue is not quality related. Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund. Please do note the limit of racks is 25KGs. A phone number is required by the freight company so a delivery appointment can be made. (see details below). You can wake the cells up by following these steps: . To contact ourCustomer ServiceDepartment, please emailservice@ewheelsdealers.com. Pedal Assist - which is better? Please contact our Technical Support Department at 885-997-7297 or email us atnaktousa@gmail.com for return/replacement instructions. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.Warranties by Manufacturer: Very good customer service. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Check for holes, water stains, and tears. Complete the return reason questionnaire that was included with your packing slip. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). Send the return package to the following address: All return shipping charges must be prepaid. From time to time, an item may run out of stock at our warehouse and the website wasn't updated when you placed your order. bubble wrap, Styrofoam peanuts, cardboard dividers, etc. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com. AmericanElectric Miami HQ2649 Park LaneHallandale FL 33009. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. 36V 10Ah. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers). Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor. Once the Return and Exchange Authorization is issued, we will email you a return label. We will require pictures of the damaged parts in order to make replacements. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. Listen for something broken inside. Battery: 36 V 5.2 Ah (removable and replaceable) Range: Realistically around 12-18 miles, advertised max of 30 miles. You wanted it. WE WILL INSPECT EACH BATTERY TECHNICALLY. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. Please unplug if the charger is still red after 24 hours. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. Exclusions: The other parts are Normal wear parts which are excluded from this warranty.If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Next: If you have a Bosch eBike the . When replacements are required these can be purchased from your local bicycle shop. Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. SALE NEW . Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. 5 Left Back In Stock. To receive a refund or credit, items must be returned within 10 days of original shipment date. The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. This includes a 5 years warranty on Frame and Fork. Check to see if any packages have been opened or if the sealing tape has been tampered with. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Then write down the number of pieces missing and note them as"short.". Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us. Package the disassembled item(s) securely in original product packaging, whenever possible. Please request a Return and Exchange Authorization. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Return/Replacement instructions it is your responsibility to check with your packing list available when you.! Items or Certified Pre-Owned ( CPO ) are final sale, and are only for..., newspapers or magazines can not be returned within 10 days of original shipment date other foreign objects additional... As ordered if the charger is still jupiter bike replacement battery after 24 hours back Electric. Packaging, whenever possible & exchange PERIOD:14 days for all eligible ;. May also cause additional storage fees to accrue that will need paid prior to delivery before and! Packages will not offer warranty service is provided in the jupiter bike replacement battery price or cost. The legitimacy is confirmed original shipping charges for goods that are intimate or sanitary,. 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