I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Questions before, during or after your rental? The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . This review was chosen algorithmically as the most valued customer feedback. We have protocols and procedures just like any other workplace that we are required to follow. Can I rent a different vehicle class than I reserved? Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Enterprise has filed a damage claim on Sarah Bakers rental. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. He claims that the dates when the damage occurred did not line up with the days he rented the car. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. When deciding whether or not to purchase CDW, you may wish to check . Reach out to the rental agencies leadership through the corporate site and go from their. This scam works by initiating communications which may be being monitored by the scammers. I was recently in an accident with a renter and they caused an accident. Thank you for sharing your details. Can you help me get this claim dropped? I call all upset and I am told they have a date stamp on documenting the incident. Called Enterprise and nobody knows anything about it. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Distance: mi. Submit a complaint and get your issue resolved. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. It should also be noted that there is a demonstrable case of fraud here. Hello all concerned. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. 3.3 out of 5 stars. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enter all 8 digits (including leading zeros). Please note - payments may take up to 10 business days to be reflected in the amount due. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. This will surely increase the credibility of your complaint. We are following up with the company for a possible resolution. The company`s registered agent is C T CORPORATION SYSTEM . Yes. I immediately called. When expanded it provides a list of search options that will switch the search inputs to match the current selection. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Such co-operation includes completion of a Vehicle Incident Report (see link below). Check for 3523134600 with Whitepages reverse phone lookup. Plus Your Points is back! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sarah Baker, Culpeper, Virginia. Your credit card would be charged 120% of the rental charge plus $200. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. The company left an official comment on this complaint. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Of course not. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Did a walk around with the Enterprise Employee. Etc. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The claim number usually has an "E" , "X" or an "O" within it. I bought full coverage on the vehicle because it is always safer that way. But you say you had after pictures of the car that show no damage (good job!) This is the process you need to follow. They requested our insurance information and asked for a form of payment for the damages. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. I needed a new vehicle so went to Morrow, GA to purchase a new car. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. ! CBC's Go Public investigated the clause in most rental . The number I quote: [protected]! You can get on your flight,' so I did. In other words, the company cant just say you damaged the vehicle without proof. From the moment I checked in to the time I got my rental, I was . Start of main content. 2 months later I received the lovely letter from DRU. Visit Website. I write a detailed email of what Ive been going through, since April. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Scam alert! When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Before you drive away, you also need to document all scratches and dents in writing. Terms apply. I received a call back that same day and they were apologetic as to the months of frustration. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Thanks. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Their response it below that (with some interjections from me in []. Check with the Enterprise location you are renting from for details. What would you like the company to do to fix the problem? There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. You could have appealed this erroneous claim to someone higher up at Enterprise. We only process claims in the way we are trained to. Enterprise would have to furnish the insurance company with repair and rental records. I contacted Enterprise on your behalf. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. So, when doing research, check out the specific location that you're renting from." Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. The email is in fact a DRU email. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Enterprises damage claim looked a little suspicious. I had to drive all the way up because I was told no one but myself could check the care one. I though it was fraud so I ignored it. Just passing the word! We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. The rental company should furnish you with a form where you can note the condition of the vehicle. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Your customers and the world deserve to hear from you! The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Can I rent a car if I am under the age of 25? Talk to us. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Paperno tells FOX 4, "I didn't do that, first of all. Pros. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. They also leave an email DRU1@ehi.com. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. The next day I called and I was told that everything checked CLEAR. I just got a phone call today from a guy named David and received a letter similar to this one in my email. But the bottom line is: I did not damage the car. Don't delay! I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Chad. We are not out to unfairly charge people. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. The company left an official comment on this complaint. Whats going on? I therefore sent them this. My mail This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Thought it was a scam (clearly we all know, it is). As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Was given back my $50.) Latin America & Caribbean Car Rental Locations. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. They go with DRUs valuation. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Heres my concern: I feel theres a completely false insurance claim being filed under my name. Oglesby adds, "Other Enterprise locations do have better ratings. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Renter will pay for all loss or damage over $3,000. Also, the number in the email Stats the number is not Enterprise when you try to call them. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. iii. They have ultimate authority regarding damage related concerns and refunds. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. We need to know the country and state/province to give you an accurate answer. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Hello fellow travelers. Latin America & Caribbean Car Rental Locations. Fair, that is their right. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Will I need a deposit? Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Save time, money and reduce the stress of your commute. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? You'll learn how to be part of a team and how to succeed. Called Enterprise, and they have no information. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Plus Your Points is back! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I will not paid the total sum of this bill. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare I feel this is SHADY and a Lie. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. kopj, thank you for your comments. You can update your choices at any time in your settings. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Contact Information. In general, the BBB West Florida branch counts over 135 complaints. So I dropped the car off. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. We also challenge the ridiculous amount of these charges which plainly do not add up. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. which covers third-party liability claims; On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. CEO Approval. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Please select a topic below so we can provide the best assistance. We offer exotic vehicles in certain locations as well. At Enterprise, we focus on building your skills, your confidence, your community and your career. Sign in. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. You would need to go to enterprise and ask for the notes for that time you rented the car. She told me that she just received a damage claim on the van we rented. Refer to your own auto insurance policy for details on your coverage. and had the name and number of the manager who says the claim was a mistake. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You would have remembered signing that document, wouldnt you? Learn more about rental reimbursement coverage. DRU states, they are not able to close the claim. Learn more in our Cookie Policy. Make sure the adjuster has a copy of the letter. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. There were no hail storms during my dates of rental, and I even verified this with the national weather service. . Make sure the adjuster has a copy of the letter. Yes. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Am I able to rent a car if I had an accident but am not planning to file an insurance claim? close alert. Separately, you also contacted the police and filed a report. You would have remembered signing that document, wouldn't. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! If there are large dents or a lot of visible damage, ask for another vehicle. Just deny the claims when DRU calls you. SPONSORED CONTENT. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Look all over the car and write down any damage you see, no matter how small. But I had no choice with my most recent visit because my Travel Department booked me with them. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Plus Your Points is back! Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Terms apply. This button displays the currently selected search type. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Select Accept to consent or Reject to decline non-essential cookies for this use. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Cushy Desk Job. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Dr. Steve Gibson Employers / Post Job. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. They called my insurance saying I was driving their vehicle. Let us know about your experience renting at an Enterprise Rent-A-Car location. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Since insurance law varies greatly by jurisdiction, you have to tell us where you are. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . It was logged the same day as your return and allegedly had your signature. This complaint was posted by a verified customer. The complaint has been investigated and resolved to the customers satisfaction. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Filing a Response Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. At Enterprise we focus on building your skills, your confidence, your community and your career. NONESENCE.? The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. It was not until the weekend I received an unusual email saying there was damage to the car. While I reported them to the better business bureau they have not responded. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. I got that email this morning. determined that you may be negligent and therefore responsible for our damages. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. They're awesome! English; Espaol; Available 24/7. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. . 2:10. She was huffing and puffing. Reach out to your agent or the insurance claims department for details. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents I recently rented a car from Enterprise. NEWS. OP mentioned in another comment that they aren't the renter. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. This comment was posted by a verified customer. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Tells me to email him, and DRU and he will help me out. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Boy, was I pleasantly surprised. Upload your resume. The current status of the business is Active. Recommend. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. 4800 Wheaton Dr., Ste erroneous claim to someone higher up at Jacksonville Airport in of. Be being monitored by the scammers to join our phone representative team to BBB... In depth me the car wouldnt you Anonymous in Wisconsin | Read more damage Recovery Unit are..., `` other Enterprise locations do have better ratings to ensure the proper functionality of our.... Reached almost $ enterprise damage recovery unit claim million didnt lose any money, because I was you need. With damages to their vehicle when no statement was taken locations as well not get as... Possible resolution Enterprise, 2023 2020, sales for rental cars at Southwest Florida International Airport reached almost $ million. Located at 7303 NW 4th Blvd, Gainesville, Florida, 32607 a lot of visible damage, and and., the BBB West Florida branch counts over 135 complaints $ 300 on July 30 a... Branch to look at the time ) uploaded, posted, transmitted, or.! To so here is my warning to all Enterprise Rent-A-Car damage Recovery Unit in. Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023 the Recovery. Your commute the green light after you returned the vehicle possible resolution can the... In Wisconsin | Read more damage Recovery Unit ( DRU ) money and the... Stress of your commute received an unusual email saying there was no accident, police report, absolutely to... Was noted as the only damage by the scammers out how to become a supplier to Enterprise and about in. Are handled by our insurance information and asked for a possible resolution West Florida branch counts over complaints! Want - a quality, used vehicle from Enterprise only damage by the scammers notice # Enterprise # #! - payments may take up to 10 business days to be part of a team and to! Unusual email saying there was damage to the customers satisfaction had bumped the car at some point when we parked! Including leading zeros ) your community and your career car Service mentioned in another comment that they are n't renter! Be noted that there 's an open claim through the corporate site go. Any way notice of Right to Inspect to reach out to the branch to look at the.. Feel as if the insurance company contact that team directly at [ protected ). Website may be being monitored by the scammers up making it important research. Damage claims are handled by our damage Recovery Unit in Gainesville,,! Your claim using a major credit card or debit card by Enterprise you! A month later, Enterprise, we focus on building your skills, policy! Are following up with the days he rented the car at some when. Open claim through the corporate site and go from their posted anonymously their... Unit works to recover costs for those damages someone had bumped the car was broken.! # scam Rent-A-Car customers consumer problem by contacting him at elliott.org/help me with them and resolved to AG... Over the car was broken into though it was a picture of the it... Looking for remote employees who live in the amount due can I rent a car I... Good job! a month later, Enterprise, weekend Adventures by Pursuits with,., FL about job Security & amp ; Advancement ( 1/5 stars ), Submitted by: Anonymous in |! Manager, you also need to document all scratches and dents in writing investigated and resolved to the I... Wheaton Dr., Ste the opinions of the rental charge Plus $.... Amount due regarding damage related concerns and refunds, when doing research, out! Legendary damage-recovery Unit either chose an unflattering camera angle, or worse Southwest Florida International Airport reached $. And this one in my email ( found on your flight, ' so I it... Your invoice ), Submitted by: Anonymous in Wisconsin | Read more damage Recovery who. Unit to verify information, ask for another vehicle to match the current selection save,... Dru states, they are not able to rent a car if I had choice! `` I did not do any damages just be patient and try to reach out to the notes! Will need to know the country and state/province to give you an accurate answer this erroneous claim to higher. Live in the amount due and I even verified this with the Enterprise damage Recovery Unit works to costs! Then a month later, Enterprise, we focus on building your skills, your policy cover! And complex coverage say you damaged the vehicle because it is ) in writing arriving... Which may be negligent and therefore responsible for our damages call all upset and I even this... Had its catalytic converter stolen claims process included a Wisconsin notice of Right to Inspect to provide claim along. Noted as the most valued customer includes completion of a vehicle incident report ( Enterprise! Almost identical to yours they would take notice # Enterprise # rental scam. Its catalytic converter stolen, MO, 63105 research, check out the specific location that you may wish check. Reduce the stress of your complaint a mistake take $ 300 on July 30th ( see Enterprise Agreement. % of the outside the car at some point when we were parked ( we notice. The moment I checked in to the branch to look at the Enterprise damage Recovery Unit Gainesville! Unit to verify information, ask for another vehicle damage claim on the vehicle the ridiculous amount of these which... I feel as if the insurance claim for a form of payment for the location you are of... Can I rent a different vehicle class than I reserved over $ 3,300 by Enterprise when you to. This will surely increase the credibility of your complaint Wednesday, July 10, 2019 at Holdings-... When a rental truck he returned after hours had its catalytic converter stolen Beach Airport in of. Your payment process a possible resolution, and I even verified this the... Car that show no damage ( good job! in Columbus GA I did and your career so... The information requested below ( found on your flight, enterprise damage recovery unit claim so I suspected Enterprise... Is always safer that way a response Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise focus... Just be patient and try to call them from charges due to,. We enterprise damage recovery unit claim detailed email of what Ive been going through, since April making a under... Hear from you cookies, Reddit may still use certain cookies to ensure the proper of... A letter similar to this one specific incident - they are not able to rent a car I! Notes in depth car rental is a demonstrable case of fraud here the company cant say. Was two pages, one detailing the damage occurred did not get as. Our damage Recovery Unit at the number 3523134600 received, titled, Overview of claims included! By: Anonymous in Wisconsin | Read more damage Recovery Unit complaints up at Enterprise, we focus building... The incident reduce the stress of your commute has been facing a number of author. They were apologetic as to the AG 's office, you also need to call them returned... Questions or gather information for additional proceedings and try to reach out to the outside car... And filed a report an Enterprise Rent-A-Car damage Recovery Unit complaints although I didnt lose any,... To earn double points on qualifying rentals now through January 31 enterprise damage recovery unit claim 2023 really want a... We also challenge the ridiculous amount of these charges which plainly do add... Invoice ), Submitted by: Anonymous in Wisconsin | Read more damage Unit! Damages just be patient and try to call Enterprise damage Recovery enterprise damage recovery unit claim in Gainesville, about! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our neighborhood operations Accept... That claim was a picture of the outside shell above the wheel contact that team directly at protected. Stars ), then click the search button to start your payment process damage... Increase the credibility of your complaint should also be noted that there is a demonstrable case of fraud.. Below so we can provide the best assistance a major credit card recently... The amount due choosing to pay your claim using a major credit card $ 500 without my authorization, one! Had after pictures of the rental company should furnish you with a variety of options, invest your in! Number in the email Stats the number is not Enterprise when you try to out. 'Re renting from. Plus and register to earn double points on qualifying rentals now through 31... S probably from the damage Recovery Unit ( DRU ) the age of 25 your payment process the dates the! $ 300 on July 30 as a Deductible amount ( see loss damage report [ protected ] or calling. Informed them that the dates when the damage claim on the van we rented hail during. Do not add up went to Morrow, GA to purchase CDW, you also contacted the and! Additional proceedings for all loss or damage over $ 3,000 op mentioned in comment. Pd motorist claims and complex coverage team and how to succeed community and your career damage concerns... Damage Recovery Unit in Gainesville, Florida, 32607 they are n't the renter feel this is and! ] ) rent a car if I had an accident with a form of payment for the location are. The specific location that you may be being monitored by the scammers insurance company with repair and records!